Delivery Info

1. Delivery Areas

We deliver to selected locations within our service area. Delivery availability may depend on postcode, order value, product type, and delivery schedule. Customers are responsible for confirming that delivery is available to their location before placing an order.

2. Order Acceptance and Processing

All orders are subject to acceptance and product availability. Submission of an order does not guarantee acceptance. Orders will be processed during normal business hours, excluding weekends and public holidays, unless otherwise agreed.

3. Delivery Timeframes

Any delivery dates or times provided are estimates only. While we make every effort to deliver within the stated timeframe, we do not guarantee delivery at a specific date or time unless expressly agreed in writing.

4. Delivery Charges

Delivery charges may apply and will be confirmed at the time of ordering. Delivery fees may vary depending on order size, destination, and any special handling requirements.

5. Minimum Order Requirements

Minimum order values or quantities may apply for delivery. These requirements may vary by location or product category and will be communicated at the time of order placement.

6. Customer Responsibilities

The customer must ensure that:

the delivery address provided is accurate and complete;

suitable access is available for delivery;

an authorised person is available to accept the order at the agreed delivery time; and

appropriate storage conditions are available immediately upon delivery, including chilled or frozen storage where required.

7. Risk and Responsibility

Risk in the goods passes to the customer upon delivery. Once the order has been delivered or accepted at the delivery address provided, the customer becomes responsible for the goods, including correct handling and storage.

8. Inspection on Delivery

Customers must inspect all goods at the time of delivery or as soon as reasonably possible thereafter. Any shortage, damage, incorrect goods, or other issue must be reported to us promptly following delivery.

9. Failed or Missed Deliveries

If delivery cannot be completed due to incorrect address details, lack of access, or the absence of a person authorised to accept the order, we reserve the right to make an additional delivery charge, delay the order, or cancel the delivery.

10. Delays Outside Our Control

We shall not be liable for any delay or failure to deliver caused by events outside our reasonable control, including but not limited to traffic disruption, severe weather, accidents, supplier delays, mechanical failure, or other unforeseen circumstances.

11. Perishable and Temperature-Controlled Goods

Where products are chilled, frozen, or otherwise perishable, the customer must ensure that such goods are stored correctly immediately upon delivery. We accept no liability for deterioration, spoilage, or damage resulting from improper storage after delivery has taken place.

12. Contact Regarding Delivery Issues

For any delivery-related enquiry, including delays, shortages, or damaged goods, customers should contact us as soon as possible so that we may investigate and respond appropriately.

13. Changes to This Policy

We reserve the right to update or amend this Delivery Information Policy at any time without prior notice. The latest version will be published on our website.