Privacy Policy

1. Introduction

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information.

2. Information We Collect

We may collect and process the following types of personal information:

your name;

business name;

billing and delivery address;

email address;

telephone number;

payment and transaction details;

order history;

account information; and

any other information you provide when contacting us or using our website.

3. How We Collect Information

We collect personal information when you:

place an order;

create an account;

contact us by email, phone, or website form;

subscribe to marketing communications;

browse or interact with our website; or

otherwise provide information directly to us.

4. How We Use Your Information

We may use your personal information to:

process and fulfil orders;

manage payments and deliveries;

respond to enquiries and provide customer support;

maintain and manage your account;

improve our website, products, and services;

send service-related communications;

send marketing communications where permitted;

prevent fraud or misuse of our website; and

comply with legal and regulatory obligations.

5. Lawful Basis for Processing

Where required by applicable law, we process your personal information on lawful grounds such as:

performance of a contract;

compliance with legal obligations;

our legitimate business interests; and

your consent, where required.

6. Sharing Your Information

We may share your personal information with trusted third parties where necessary for business purposes, including:

payment providers;

delivery and logistics providers;

website hosting and IT service providers;

professional advisers; and

regulatory or legal authorities where required by law.

We do not sell your personal information to third parties.

7. Payment Information

Payments made through our website may be processed by third-party payment providers. We do not store full payment card details unless expressly stated and securely handled through an approved payment system.

8. Marketing Communications

We may send you marketing communications if you have requested information from us, purchased from us, or otherwise consented where required. You can opt out of marketing communications at any time by using the unsubscribe link in emails or by contacting us directly.

9. Cookies and Website Usage

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality. You can manage cookie preferences through your browser settings where applicable.

10. Data Retention

We will retain your personal information only for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax, and business record-keeping requirements.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

12. Your Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

request access to your personal information;

request correction of inaccurate information;

request deletion of your personal information;

object to or restrict certain processing;

withdraw consent where processing is based on consent; and

request transfer of your personal information where applicable.

To exercise any of these rights, please contact us using the details provided on our website.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review their privacy policies separately.

14. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will take effect once published on this website.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact details provided on our website.

For websites with a contact/email form, you can also add this line near the end:

If you wish to make a privacy-related request, please contact us and we will respond in accordance with applicable data protection laws.